Frequently Asked Questions

• Can I return my item?

Yes, within 1 week of delivery, no questions asked. You will receive a full refund. I want you to be pleased with your purchase.

• Can I request something special?

Yes, I would be more than happy to work with you on a special piece of jewelry.

• Will you alter lengths of necklaces and bracelets?

Most necklaces and bracelets on chain, or ones that are wirework, can be altered easily. Suede can be shortened, but would need an extender to be lengthened.

• How will my items be shipped?

Orders that fit into a padded mailing envelope, will be sent by USPS First Class Mail. Larger orders will be shipped by USPS Priority Mail or FedEx. All orders will have a tracking/delivery number.

• What about insurance?

Orders under $25.00 will be shipped with a tracking/Delivery confirmation number only. Orders of $25.00 and up will be sent insured free of charge.

• When will my purchase be shipped?

We try to get orders sent out the next business day after payment has been completed by PayPal. Special orders will take longer. Upon shipment, I will send you an email with your tracking info.

• Do you ship jewelry to other countries?

I ship to Canada, the US territories, and Puerto Rico.

• Can copper and bronze jewelry be antiqued?

Yes, just let me know.

• Can you seal coat copper and bronze pieces?

Yes they can be seal coated. Sealing will last for quite some time. It depends on how often you wear the piece.

• Can I return my item for a refund?

We accept returns within 3 days of delivery. Upon return, I will refund the purchase price and the shipping charges. We want you to be pleased with your purchase.

• Do you guarantee your jewelry?

Yes we do. The link to our guarantee page is: Our Guarantee

• Can you repair broken jewelry that I purchased somewhere else?

If you can email a picture to me, I will try to determine if I can make the repairs. If you have bead loss, it could be a problem matching the beads.

• Will you consider selling wholesale?

If you are a registered retail shop owner, I would consider selling wholesale in quantity. Email Roberta@butterflips.com to discuss details.

. If you have a question not covered here, please feel free to contact me. by email, phone (315-730-9560), or with our on-site Chat